Employee Benefits

We work closely with all our clients to provide innovative and optimum Risk Management solutions. Our team of experts reviews their current situation, assesses their risk tolerance and their ability of risk retention. We review their health & safety issues to design a management structure to mitigate those risks at the most cost-effective way.

Risk transfer, in simpler words the acquisition of an insurance policy, comes as the last step in the process.


Our Advisory & Consulting services allow us to offer our clients with innovative and sustainable benefits strategies that suit their needs, the needs of their people and their budget in the short, medium, and long term.

Our offerings to our clients

  • Market intelligence & industry knowledge
  • Legal & Compliance
  • Understanding & Influence
  • Plan Design
  • Claims Analysis
  • Tender preparations
  • Benchmarking reports

Business Insurance Solutions

  • Savings – Pension
    • Defined-Contribution (DC) Guaranteed pension schemes
    • Defined-Contribution (DC) Unit-Linked pension schemes

    (Defined-Benefit (DB) pension schemes are not available in the market anymore)

  • Protection
    • Life Insurance
    • Permanent Disability (total – partial)
    • Loss of Income
  • Health
    • Inpatient Treatments
    • Outpatient Treatments
    • Cash Benefits
      • Maternity
      • Hospital / Surgical
      • Critical Illness
  • Further Benefits
    • Dental
    • Optical
    • Wellness
    • Healthline Services
    • Repatriation / Evacuation
    • Road / Air ambulance
    • Newborn care
    • Rehabilitation
    • Mental health
  • Travel
    • Business travel
    • Annual multi-trip
    • Single trip
  • Crew
    • Life Insurance
    • Permanent (total – partial) Disability
    • Loss of Income
    • Inpatient Treatments
    • Outpatient Treatments
    • Repatriation & Substitution of Repatriated
    • Burial Costs & Transportation of Corpse

Core Services

  • Policy implementation
  • Launch-phase employee awareness-raising presentations
  • Policy administration
  • Invoice monitoring
  • Census management
  • Claims handling: Comergon to manage all claims for employees / concierge-style service 24/7
  • Quarterly reporting to management
  • Renewal services

Value-added Services

  • Scheme Orientations

    Every year we host a staff workshop to guide our clients’ employees on how to:

    • Utilize the plan
    • Submit their claims
    • Understand their table of benefits
    • Find who to contact in emergencies
    • Use available insurer portals for e-claims
  • Health Concierge

    If our clients’ staff require help and advice on finding the most appropriate medical facilities/doctor, we will help.

  • Tender Advisory

    What is a tender?

    An “invitation to tender” document, also known as a Request for Proposal (RFP) or Request for Quote (RFQ), is a written request sent out to potential suppliers with an analytical description of a requested product or service. Insurance tenders will ask insurance companies to submit their offers for a specifically analyzed insurance policy.

    The tender document serves as the basis of the tendering process and helps our client select a qualified insurance company based on certain contract criteria. In insurance tenders these criteria are, the special clauses, the terms & conditions and obviously the pricing.

    The purpose of an insurance tender for an organization is to achieve an optimum cover, cost & service outcome.

    Our team of experts has successfully run a number of tenders for either existing customers, or on a consultancy undertaking base and is able to assist clients in every step of this process:

    • Determination of tender objectives
    • Tender methodology
    • Preparation of insurance requirements and supportive documentation
    • Determination of the appraisal & evaluation criteria
    • Project management through the tender process
    • Facilitation of the appointment decision


    How we set-up a tender?

    Our tenders consist of six sections:

    Section 1: Introduction

    Section 2: Scope of Services

    Section 3: Instructions to Tenderers

    Section 4: Tender Particulars

    Section 5: Evaluation & Comparison of Tenders

    Section 6: Schedule of Requirements


    Evaluation of the tender

    Further to the paramount importance of pricing, evaluations of tenders must also consider the following factors:

    • Specific Terms & Conditions
    • General Policy Wording & Exclusions
    • Historical Renewal Performance / Competitiveness / Aggressiveness
    • Claims Handling Experience
    • General Flexibility Experience

    Tender results are finally presented in a comprehensive report with adequate explanations and itemized recommendations for the client to conclude to the most beneficial decision with confidence.

  • Benchmark Reports

    We offer our clients with high-level analysis of their Employee Benefits Scheme set-ups.

    Our clients’ policies are evaluated for compliance with local regulations (if and where applicable) and benchmarked against similar size populations, relevant schemes as per Greek & Cypriot market practices, industrial segmentation and Comergon’s experience and database.

    The purpose of a benchmark report for an organization is to understand where its policy stands against the competition and the market practices in general. Some of our clients desire their schemes to rank at the top-95% quartile amongst the competitors, many at the top-75% quartile, while others prefer to land on the 50% quartile. No matter our client’s internal policy, our benchmarking reports will greatly assist to an educated decision.

    Our team of experts has successfully concluded several benchmarking assignments, either for existing client relationships, or on purely consultancy basis, and is able to assist clients in every step of the process.

    Benchmark results are presented in a comprehensive report with adequate explanations and itemized recommendations for the client to conclude to the most beneficial decision with confidence.

    For some useful samples of our work please click here.

  • Customer Satisfaction Surveys

    In all our Employee Benefits assignments, we conduct Employee Satisfaction Surveys every two years so that our clients’ management team receives personnel’s feedback on the provided scheme as well as our performance.

    The survey consists of two sections:

    Section I: employee satisfaction on the offered benefits

    Section II: employee satisfaction on the broker’s performance

    On our existing EB portfolio we hold an average Customer Satisfaction Index score of 9.3.

    For some useful samples of our work please click here.

  • Food Vouchers

    Food vouchers are fully tax deductible for the employer without any benefit-in-kind considerations for the employees, provided they are limited to €6 per day for 22 working days per month (€132/month x 11 months x number of employees).

    We undertake the collection of the vouchers from the provider and the delivery of those vouchers to each employee, based on the timeframe our clients set. Alternatively, the vouchers can be delivered in personalized envelopes per employee to the client’s HR department for further dispatch.

    Our administration process is based on our in-house technology, which records all actions, such as:

    • Logistics
    • Proof of delivery of vouchers to each employee
    • Accounting considerations for new joiners and leavers
    • Balance-sheet of the scheme
    • Monthly reporting to management
  • Wellness, Employee Assistance Programs (EAP)

    The health and wellbeing of our clients’ employees is of utmost importance. With the contribution of outsourcing providers, we deliver Employee Assistance Programs (EAP), wellness events and similar solutions.

    EAP offer a wide range of benefits for all levels of employees as well as employers, such us:

    • 24/7 Support Line: for employees and family members, for managers and Human Resources department – unlimited use
    • Face to Face Counselling Sessions
    • Leadership – Management Consultations
    • On-site Counselling
    • Ad-hoc training workshops for mental health and wellbeing, such as:
      • Awareness on Mental Health & Wellbeing topics
      • Mindfulness
      • Nutrition & Healthy Living
  • Employee Assessment Services

    Comergon has established a partnership with Psynet Group (Psynet)  to help its clients in the very demanding world of employee assessments, culture-matching, recruiting and much more.

    Psynet is a US-based organization, led by Dr. Dave Popple, which was formed by a team of PhD-holders corporate psychologists.  In collaboration with each client, Psynet helps them select the most suitable employees for each organization’s special characteristics but also maximize their existing employees’ competences and improve their organizational structure.

    More specifically, Psynet:

    • Utilizes their proprietary assessment platform ‘Psybil’ to evaluate individuals before making hiring decisions or promotions.  Unlike other assessments, ‘Psybil’ doesn’t just assess personality, it also measures things such as critical thinking and abstract reasoning.  The assessment also identifies derailers such as someone with low self-awareness or someone who has a tendency to be a bully.
    • Helps our clients gain a deeper understanding of people in the context of their teams and organization.
    • Helps build and restructure organizations to be more effective and set people up for success.

    Psynet’s leadership development comes from neuro-based coaching and training that “sticks.”

Benefits for the client

Our ability to assess the nature of the world of Employee Benefits, alongside our knowledge & experience of both the domestic and the global insurance industry, allows us to recommend our clients with the best benefits strategies and to deliver:

  • Innovative risk management solutions
  • Insurance programs that provide high quality coverage
  • Optimization of pricing
  • Flexibility – clarity – transparency
  • High quality reporting
  • Ongoing & unparalleled concierge-style client service

With more than 120 corporate clients and some 21,000+ lives in our EB portfolio, not only do we deliver what we promise but we can also provide references.